People connected to Strategy
Aligned Sales Strategy
Customer Competitor Analysis
Customer Journey Map
- Positioning Customer Experience Management (CEM) – as a Strategic Theme + Business imperative at executive level
- Developing Customer Experience Management Programs + processes
- Consulting on CEM existing programs + strategic alignment
- Customer Relationship Audits
- Customer Experience data analytics workshop facilitation
- Response analyses + outcomes process improvement design
- Designing customer journey maps
- Presenting customer focused solutions
- Feasible action plans allocating responsibilities to departments
- Monitoring results to position improvement for return on investment + customer retention
For more information visit the Customer Relationship Auditing website
Black Snow Digital
STRATEGIC PARTNER: CREATIVE DESIGN + TECHNICAL DEVELOPMENT
Black Snow Digital Agency assists with all creative design, website and app development on our projects. Part of the Black Snow Group
*Strategy Model Graphic Design
*Delivery Model Graphic Representation
*Campaign Graphic Conceptual Design
*Campaign Project Management
*Intranet/Extranet: Microsoft Sharepoint
Assimilated Information Systems SA (AISSA)
STRATEGIC PARTNER: DIGITAL TRANSFORMATION
Assimilated Information Systems (Pty) Ltd trading as AIS was founded in 2006 and is an established South African specialist services provider of software and Information Technology and a certified Microsoft Gold Application Development Partner.
One of AIS’s visions are to create solutions to improve productivity, digitization, document automation and paperless processes.
DocFusion® and DocFusion® 365 are products specifically designed to automate document output thus completing the journey to Digital Transformation.
Quirki position and manages the digital transformation change journey for software integration, assessing and predicting potential resistance, managing people challenges and cultural adjustment to ensure consistent, optimum performance adaptive environment during the implementation process.